Collection Services

BKP provides collection services that support receivables management and portfolio quality through a structured, well-documented collection process that complies with applicable regulations.

Scope

• Mortgage Collection (Collection KPR)
• Small and Medium Enterprise Collection (Collection SME)
• Telephone Collection (Desk Collection)

Service Standards

• Collection process and stage standards
• Communication and service ethics standards
• Collection result recording standards
• Customer data and information management standards
• Reporting and follow-up standards
• Compliance with applicable policies and regulations
• Performance measurement and evaluation standards