Customer Service Solutions

BKP provides customer service staffing as part of the direct customer experience, prioritising service quality, process accuracy, courtesy, and consistent service standards.

Scope

• Customer Service Officer
• Teller
• Receptionist

Service Standards

• Customer service and communication standards
• Courtesy and service ethics standards
• Process accuracy and speed standards
• Appearance and professionalism standards
• Customer needs and complaint handling standards
• Data security and confidentiality standards
• Service quality evaluation standards